POLICY

Returns, Refunds & Booking Policy

Last updated: 4 October 2026

Contact us

For cancellations, returns, refunds or booking changes, contact:

Email: info@ayurworld.co.uk
Telephone: 020 8577 2999
Returns address: 78 Vicarage Farm Road, Heston, Middlesex, TW5 0AB

Please include your name, order or booking reference, and the details of your request.

Cancelling an online product order

Where statutory cancellation rights apply, you may notify us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them.

You may cancel by sending a clear statement by email or post. Contacting us helps arrange the return but is not an additional condition for exercising your legal cancellation rights.

For eligible cancellations, we refund the product price and the standard outbound delivery charge. Any additional cost of a premium delivery option is not refundable.

Refunds will be made using the original payment method unless otherwise agreed, within the applicable legal timeframe. For returned goods, we may withhold the refund until we receive them or evidence that they have been returned, whichever occurs first.

Return condition and postage

Please package goods securely and retain proof of postage.

We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

You pay the direct cost of returning goods when you change your mind, but only where this was disclosed before purchase. If this cost was not disclosed as required, Ayurworld will cover it. Ayurworld covers necessary return costs for faulty or incorrect goods.

Exceptions to change-of-mind cancellation

Legal exceptions may apply to goods that deteriorate or expire rapidly, personalised goods, and sealed goods genuinely unsuitable for return for health-protection or hygiene reasons once unsealed.

We will identify any applicable exception before purchase. We do not apply a blanket “no returns” rule to all herbal, cosmetic or wellbeing products.

These exceptions do not remove your rights where goods are faulty or misdescribed.

Faulty, damaged or incorrect goods

Please contact us if goods arrive damaged, are faulty or do not match your order. A photograph may help us investigate, but your statutory rights do not depend on providing one.

We will arrange an appropriate remedy under UK consumer law, which may include a refund, repair or replacement. Necessary return costs for faulty or incorrect goods will be covered by Ayurworld.

Appointment cancellations and rescheduling

Please contact us as soon as possible if you need to change your appointment.

Please give at least 24 hours’ notice when cancelling or requesting a different appointment. Ayurworld does not currently charge a cancellation or no-show fee. Any advance payment for a cancelled appointment will be refunded, or transferred to a replacement appointment if you agree.

Any future change to cancellation charges will be disclosed before a new booking and will not be applied retrospectively. Statutory cancellation rights remain unaffected.

Statutory cancellation rights for services

Where a remotely booked service carries a statutory cooling-off right, that right applies alongside our booking policy.

If you request that an eligible service begins during the cooling-off period, we will obtain the required express request and explain any proportionate payment due if you subsequently cancel. Any loss of cancellation rights following full performance will apply only where the legal requirements have been met.

If Ayurworld cancels

If we cancel an appointment, we will offer an alternative appointment or refund any advance payment for the cancelled service, according to your preference.

Gift vouchers, packages and memberships

Gift vouchers newly issued from 4 October 2026 are valid for 12 months from their issue date. The expiry date will be disclosed before purchase and shown on the voucher or confirmation. Existing vouchers retain their original terms.

Unused treatment-package sessions are refundable at the amount actually paid per session. For a single-price package of equal-value sessions, this is the package price paid divided by the number of sessions purchased. We will not retrospectively remove a package discount when calculating a refund.

Memberships are for a fixed term and do not automatically renew. Their duration and included benefits will be disclosed before purchase. Applicable statutory cancellation and refund rights remain unaffected.

These conditions will be disclosed before purchase. Nothing in them overrides applicable statutory rights.

Cancellation statement

You may use the following wording:

I wish to cancel my order or booking.
Name:
Order or booking reference:
Item or service:
Order/booking date:
Delivery date, if applicable:
Contact details:
Date: